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  1. The Walking Company
  2. FAQ's

FAQ's

General

  • I need to change my order details, what do I do?
  • Why don't you list "Australian" sizes?
  • How do I care for my shoes?
  • How can I determine my shoe size?
  • Can I get a refund if I don't like my purchase?
  • What if the shoe I want isn't available in my size?
See all 7 articles

Shipping

  • Can you get my order to me faster?
  • Do you deliver Australia wide?
  • Do I have to be home when my order is delivered?
  • How long will it take for my order to arrive?
  • How long does it take for my order to be shipped?
  • What shipping options are available?
See all 8 articles

Returns

  • What can I do if I feel there is a fault with the product I have purchased?
  • How do I return my order if I live in New Zealand?
  • Can I return my order to your store?
  • Can I exchange my order?
  • How do I pack up my return?
  • Do I have to pay for my return?
See all 7 articles

Payment

  • Do you have giftcards?
  • What is PayPal?
  • Do prices include GST?
  • How secure is my credit card & personal information?
  • What payment methods do you accept?

Contact Us

  • Contact info.
  • Trading hours.

Privacy

  • Privacy policy queries contact.
  • Other websites.
  • Updating our privacy policy.
  • Rate & Review
  • Cookies
  • Javascript
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The Walking Company