At The Walking Company we are proud of our merchandise, and guarantee all of our products as being as advertised. We will attempt to replace any merchandise deemed defective by the manufacturer (subject to availability), or refund you for any defective merchandise provided that:
-A Return Authority number is obtained. This can be done by emailing firstname.lastname@example.org or over the phone on (03) 9670-2010
-The product is returned to us with proof of purchase.
-The product is not defective as a result of misuse (determined by the manufacturer).
The shipping method for goods where you feel there may be a manufacturing issue will vary between cases, please contact us and we will be able to provide clearer information for you based on individual circumstances.
It is the policy of The Walking Company that; any product that is returned to us because you feel that there may be a manufacturing issue, will be assessed by its original manufacturer, where it would be deemed by them either;
“Fair wear and tear”
Or a manufacturing fault
Under no circumstance will the product be replaced or refunded on the spot. However, we will always endeavour to achieve a fair and satisfactory result for all our customers, once the product has been inspected. This process usually, takes 7-10 working days.