All orders are dispatched from our warehouse in Melbourne, Australia, which operates from 9 am to 5 pm, Monday to Friday (excluding public holidays). Your order will be processed and dispatched during those times. Our handling time for most orders is 1-2 business days. During peak periods such as Christmas and during sales, this may increase to 3-4 business days. If for any reason we are unable to process your order in that amount of time, one of our customer service representatives will be in contact with you. Orders with Express Postage are treated as a priority and are picked and packed as quickly as possible.