Simply fill out the returns form which is included with your order. If you would like a new copy you can download one on our Returns Policy Page.
Please contact us at firstname.lastname@example.org, on live chat via our website or, you can call us on (03) 9670 2010 Monday - Friday 9 am - 5 pm to obtain a return authorisation (RA) number and to check availability of stock for an exchange. If the stock is available, we will reserve stock for online exchanges. If you do not contact us prior to sending your order back, we cannot guarantee the stock for your exchange will be available once your return arrives back to us.